At Venuz, we are committed to delivering your orders quickly, safely, and efficiently. Please read the shipping and delivery details below to understand how your order will be processed and delivered.
📦 Shipping Charges
- A flat shipping fee of AED 20 is applicable on all orders.
- Free shipping is offered on all orders above AED 100.
- Shipping charges (if applicable) are automatically calculated and displayed at the checkout page before payment confirmation.
⏱️ Order Processing Time
- Orders are processed within 24 hours after successful payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- During sales, festive seasons, or promotional periods, processing time may be slightly longer.
🚚 Delivery Timeline
- Standard delivery time is 1 to 2 business days from the date of dispatch.
- Delivery timelines may vary due to:
- Remote delivery locations
- Weather conditions
- Public holidays
- High order volume during sales
We always try our best to ensure timely delivery.
📍 Delivery Locations
- Venuz currently delivers across the United Arab Emirates (UAE).
- Please ensure that your full address, landmark, and active contact number are provided while placing the order to avoid delivery delays or cancellations.
📞 Delivery Attempts & Missed Deliveries
- if our delivery partners is not able to deliver the item, delivery will be attempted next day.
📦 Order Tracking & Notifications
- Once your order is shipped, you may receive shipping updates via SMS, WhatsApp, or email
